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Student Financial Services Customer Service Advisor
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Position Number: 3466490
Location: El Paso, TX
Position Type: Financial Aid

Student Financial Services Customer Service Advisor

Job ID: 8366
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

FLSA Status

Exempt

Posting End Date

Open until filled.

Earliest Start Date

As soon as possible.

Salary

$35,568 annually.

Salary commensurate with education and experience.

Hours per Week

40.00 Standard Hours from 8:00 a.m. to 5:00 p.m.

Hiring Department

Office of Student Financial Aid/Student Financial Services

Please Note

To be able to perform the duties of this position, the candidate must have access to several federal databases. To be granted access and clearance to these federal systems, the incumbent cannot be in default on any type of federal student loan.

Required Application Materials

A resume, letter of interest, and a list of three (3) professional references.

Please submit all documents in a single PDF file to be considered.

Purpose of Position

Promotes a positive and inviting environment for all Student Financial Services' customers (students, parents, colleagues, etc.) needing assistance with various aspects of the financial aid and scholarships processes. Assists with the daily operations of the Office of Student Financial Aid and Scholarships. May be tasked with special projects as related to the operations of the entire Student Financial Services unit.

Essential Functions

Provides outstanding customer service, assists with outreach, recruitment, retention, financial education, and special projects as assigned; confers with individuals and groups to disseminate essential information; and conducts scholarship, financial aid, and financial education workshops at local high schools, on campus, and throughout the community as requested;
Reviews financial aid and scholarship awards. Processes scholarship forms and financial aid applications (FAFSA);
Meets with and provides accurate guidance to student applicants (and family members) and requests specific information for applications;
Corresponds with applicants/recipients to resolve questions regarding application and eligibility information;
Prepares required records and reports;
Composes, prepares, and proofreads confidential correspondence, reports, and other complex documents;
Counsels and advises students regarding their financial options and responsibilities;
Handles email and phone requests for scholarship and financial aid information;
Answers inquiries regarding awards and problems with financial aid and academic eligibility;
May supervise student employees in the administration of programs and gathering of information;
Maintains a high degree of confidentiality due to all of the sensitive information;
Complies with all Federal, State and University policies;
Provides workshops/presentations to prospective and returning students, parents, faculty and community members in a pleasant and welcoming manner; information provided must be precise and accurate;
Works with other UTEP staff, departments and community agencies to coordinate various events and activities;
Other duties as assigned.

Skills and Knowledge

Exceptional customer service abilities.
Excellent communication skills, both verbal and written.
Strong interpersonal skills. Must be personable, approachable and a team player.
Detail-oriented, accurate, organized and efficient.
Ability to work independently, handle large volumes of work, and multi-task with frequent interruptions.
Knowledge of all Microsoft Office software and ability to learn and use institutional, state and Federal software systems.
Ability to analyze issues and suggest possible alternatives and options to address issues.
Individual must be a self-starter, capable of establishing priorities, forward-thinking and able to work in a fast-paced environment.

Required Qualifications

Bachelor's degree in Business, Public Administration, Education, Social Sciences or related field.

1-2 years of relevant experience may substitute for the degree requirement on a year-for-year basis.

Preferred Qualifications

Bilingual in Spanish.

Two years of proven customer service experience.

1-2 years related work experience in a higher education environment.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel may be required.

While performing the duties of this job, the employee must frequently sit. The employee must regularly walk and stand; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EO/AA Statement

In keeping with its Access and Excellence mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=8366&PostingSeq=1