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Office Assistant 1 (Keyboarding) - School of Business and Management
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Position Number: 5137000
Location: Brockport, NY
Position Type: Business - Business Law

Office Assistant 1 (Keyboarding) - School of Business and Management

Job no: 496797

SUNY Budget Title: Office Assistant 1 (Keyboarding)
Salary Level/Grade: SG006
Work type: Full time
Location: Brockport, NY
Department: School of Business and Management
Categories: Administrative; Secretarial; Clerical
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Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

Job Summary:
This is a customer facing position in the AACSB-accredited School of Business & Management, Center for Student Success. The Center is structured to provide a customer service-oriented and holistic level support throughout a student's life cycle at the School. The vision for the Center is to provide a vibrant hub for student interaction and support that students will remember throughout their careers and lifetime. The office assistant will greet visitors and students and respond to standard inquiries regarding program activities and procedures, referring technical questions to appropriate staff. This includes phone calls, voicemail and email messages. Additionally, the position requires providing office support such as scanning documents, keeping appropriate electronic records for files, and submitting work requests/tickets to other campus offices, as well as scheduling meetings and appointments and maintaining computer lab schedule and conference room scheduling as needed. The office assistant will support professional staff and have a key role in all of the clerical functions necessary to provide high quality academic advising and efficient registration for each student.

Greet visitors and students, respond to standard inquiries regarding program activities and procedures and refer technical questions to appropriate staff. This includes phone calls, voicemail and email messages. Answer questions and communicate School and University policies to students and external constituencies.
Process course request forms after being reviewed by professional staff and send appropriate communication to students. Maintain spreadsheet of conditional course requests and send required e-mail communication to students prior to enrolling them in courses.
Proactively monitor and follow-up with students and ensure conditions were met and communicate in writing to them regarding outcomes. Distribute Request for Transfer Credit' forms to the appropriate faculty member and follow-up to ensure review and completion on a timely basis. Contact student by e-mail regarding outcome and register for courses as needed.
Provide other office support such as scanning documents, keeping appropriate electronic records for files, and submitting work requests/tickets to other campus offices.
Support Center Director with accounting recruiting initiatives and other stakeholder engagement events including coordinating logistics for events, arranging site visits, handling parking, catering, etc.

Non-Essential Functions:

Schedule meetings and appointments as needed in Outlook and maintain computer lab schedule and conference room scheduling as needed. Use software packages, such as Microsoft Office Suite, to produce requested documents.
Proactively reach out to Admissions visitors who are attending campus tours to set up one-on-one time with School of Business personnel and coordinate the visit.
Other duties as assigned to support the mission of the School and Center for Student Success.

Minimum Qualifications:
Candidates must have permanent appointment in an Office Assistant 1 (Keyboarding) NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1 (Keyboarding) Full-Time, Brockport location.

OR

Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered.

Provisional candidates must take the examination for Office Assistant 1 (Keyboarding) when it is next offered and must be reachable on the resulting eligible list to maintain employment.

Preferred Qualifications:

Experience in a customer facing position serving stakeholders in a professional and efficient manner

Work Schedule: 37.5 Hours/Week; Monday - Friday; 8:00am - 4:00pm
Salary and Benefits: $34,152

May be benefits eligible; Find out more about benefits at Careers@Brockport! This position is not eligible for visa sponsorship.
Application Instructions: Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by April 11, 2024.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

New York State Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at info@goer.ny.gov.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, visit https://jobs.hr.brockport.edu/cw/en-us/job/496797/office-assistant-1-keyboarding-school-of-business-and-management