Job Details

Classroom Support Specialist

Position Number: 7190938
Location: Brockport, NY
Position Type: Computing - Support and Training

Classroom Support Specialist

SUNY Brockport

Salary: $59,322.00 - $65,567.00 Annually
Location: SUNY Brockport
Job Type: Professional Full-Time
Job Number: 2600382
Division: Administration and Finance
Department: Information Technology Services (BITS)
Opening Date: 05/27/2026
Closing:
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for a Classroom Support Specialist. Reporting to the Assistant Director of Academic Technology Support, the Classroom Support Specialist is responsible for classroom and learning space technology equipment distribution, set-up, repair, preventative maintenance, assisting clients with the use of classroom technology and providing technical support to all learning environments.

JOB FUNCTIONS

Essential Functions:

Troubleshoots and assists with classroom equipment issues.
Trains users on proper use of equipment.
Participates in the Service Desk Management Team.
Coordinates and assists with the upgrade/installation of learning space technology and systems.
Utilizes Crestron XiO/Toolbox to troubleshoot classroom technology control issues.
Maintains, supports, and provides user training for campus event management system.
Develops and maintains documentation, assistance guides and fact sheets and other appropriate handouts to aid customers' use of technology in the classroom.
Communicates effectively with customers over the phone, in person and by e-mail/ticket system ensuring excellent attention to detail and follow through.

REQUIREMENTS

Minimum Qualifications:

Bachelor's degree by the time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
Work experience in a customer service environment, with proven experience resolving escalated customer situations
Excellent communication skills
Must be able to lift and move equipment up to 25 lbs
Must have a valid NYS driver's license

Preferred Qualifications:

Work experience in higher education environment
Experience working with Crestron control system
Experience working with event management systems

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday-Friday, 8 am-4 pm.
Benefits:
This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Application Instructions:

This position is not eligible for visa sponsorship.

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5354029/classroom-support-specialist

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