Job Details

Student Account Analyst

Position Number: 6540393
Location: Brockport, NY
Position Type: Bursar and Student Accounts

Student Account Analyst

SUNY Brockport

Salary: $57,151.00 - $58,000.00 Annually
Location: SUNY Brockport
Job Type: Professional Full-Time
Job Number: 2500180
Division: Administration and Finance
Department: Student Accounts and Accounting
Opening Date: 09/03/2025
Closing:
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for a Student Account Analyst in the Student Accounts & Accounting area. This position is responsible for managing facets of the University accounts receivable analysis, reconciliation and reporting requirements, including those associated with many NYS financial aid programs. The position will execute University, SUNY, NYS and federally-regulated tasks such as those surrounding SSN solicitation, IRS reporting of cash payments greater than $10,000, Abandoned Property and more. The person in this role will also staff the department's service counter, manage the department email account, and staff the departmental phone system, and is required to provide consistently courteous, professional and accurate assistance to all internal and external customers, while maintaining the confidentiality of sensitive customer fiscal and personal data.

JOB FUNCTIONS

Essential Functions:

Accurately reconciles all NYS Higher Education Services Corporation (HESC)-related accounting transfers
- Ensures NYS and SUNY policy compliance through the analysis and reconciliation of all HESC accounting journal entries received from SUNY
- Executes professional and accurate communication with related SUNY System Administration, HESC and local State Aid contacts
- Accurately calculates, reconciles and executes SUNY-mandated revenue and expense journal adjustments representing outstanding scholarship disbursements
- Performs NYS-aid disbursement analysis and processing, including Tuition Assistance Program (TAP), Aid for Part-Time Study (APTS) and SUNY Tuition Credit; ensure processing is compliant with NYS regulatory policy
- Performs NYS-mandated functions associated with HESC awards, including vouchering, roster disbursement, remittance advice analysis, related Banner entries and remittance advice reconciliation
Counsels students regarding their financial obligations/options, accept/process student account payments by cash, personal check, credit cards and electronic means, and receive and receipt miscellaneous payments including departmental deposits
- Staffs department service counter, responds to department email account and phone system callers; provide courteous, professional and accurate assistance to all internal and external customers
- Maintains and reconciles cash drawer at the beginning and end of each workday; negotiates student loan checks and administers federal, state and private financial aid awards; understands and maintains compliance with federal regulations, including Family Educational Rights and Privacy Act (FERPA), Title IV financial aid regulations, and Payment Card Industry (PCI)
Accurately executes operational processes via Banner, SUNY, NYS, Nelnet, and other software systems
Analyses and executes regulatory processes to include, but are not limited to, federally mandated "Cash Payments Greater than $10,000", federally mandated Direct Loan and other aid program "Loan Declination Process", federally mandated semi-annual Social Security Number solicitation, and other federal compliance initiatives
- Accurately performs multiple processes required to remain compliant with returned checks
- Ensures compliance with federal Department of Education required timelines surrounding the dissemination of overages associated with federal aid programs
Independently and accurately executes all Student Account-related operational processes associated with Dual Enrollment (High School) programs, including billing and payment
Independently analyzes and accurately interprets complex fiscal data associated with, but not limited to, institutional, state and federal aid disbursement and eligibility for related overpayment refunds. Performs complex account analysis, and subsequent compliant resolution of student accounts and other fiscal discrepancies in compliance with College, SUNY, state and federally mandated regulations
Serves as primary liaison to Rochester Educational Opportunity Center (REOC) for departmental deposits and cash management processes
Performs NYS Abandoned Property processes in accordance with NYS regulation, including annual reporting
Serves as first backup for all tasks associated with Federal Aid Specialist position
Serves as first backup for tasks including QuikPAY (online payment/services) analyses and reconciliation(s); daily refund check processing, including check printing; Dual-Enrollment programs; EOP disbursement; and Global Education deposits and adjustments
Serves as first backup for intake processes associated with both campus Tuition Refund Committee and NYS Residency appeals. Compose and generate decision letters
Serves as contributing member of various University and state-wide committees as directed, including those related to campus and/or departmental initiatives, Faculty Senate, Banner Steering Committee, SICAS FAUG, etc.

REQUIREMENTS

Required Qualifications:

Bachelor's degree by time of appointment from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
Minimum of three years of professional work experience in a customer service environment, with proven experience resolving escalated customer situations
Demonstrated professional cash handling experience
Demonstrated high level experience with software/database and computerized financial systems
Demonstrated knowledge and experience using Excel at an advanced level
Ability to work effectively with students, public, college community and external constituencies, with an appreciation for cultural and group differences

Preferred Qualifications:

Professional experience working in an Accounting or Bookkeeping operation
Demonstrated high level professional experience with student enterprise software/database and computerized financial systems; Ellucian/Banner preferred
Professional experience with NY State and/or SUNY financial/accounting system
Professional experience in higher educational setting; college or university Student Account operation
Professional experience with private, NYS and federal Financial Aid (loans, grants)

ADDITIONAL INFORMATION

Work Schedule:

40 hours/week: Monday-Friday, 7:45 am - 4:15 pm
Benefits:
This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Application Instructions:

This position is not eligible for visa sponsorship.

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5063403/student-account-analyst

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