Job Details

Office Assistant 2- Student Health Center- NY HELPS

Position Number: 6393626
Location: Brockport, NY
Position Type: Health and Medical Services

Office Assistant 2- Student Health Center- NY HELPS

SUNY Brockport

Salary: $42,641.00 Annually
Location: SUNY Brockport
Job Type: Classified Full-Time
Job Number: 2500098
Division: Student Affairs
Department: Student Health Center
Opening Date: 07/18/2025
Closing: 8/2/2025 11:59 PM Eastern
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

The Office Assistant 2 will provide support for students seeking care in Hazen Center for Integrated Care Counseling and Health clinics. This person will have a strong understanding of the functioning of a busy medical office and independently manage the daily office needs.

JOB FUNCTIONS

Essential Functions:

Provides excellent customer service in a polite, professional manner to students, parents, campus community members and constituents.
Assists with Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller's request/reason for call.
Responsible for managing the phone system which includes but is not limited to: monitoring the daily phone queue for timely answering of calls, obtaining assistance as needed when call volumes are high, coordinating phone schedule with Telecom and Fonemed (after hours call vendor), address phone system issues with Telecom as needed, monitor/update, outgoing voicemail messages as needed.
Oversees schedules throughout the day to address any changes needed to optimize student appointments, including same day and urgent requests using the electronic scheduling system for both the Health and Counseling Centers.
Provides direction and troubleshooting for technology issues such as internet and/or power outages and need to transition to a paper system to meet student needs including self-check-in area and coordinate building needs with IT.
Ensures insurance information and demographic information are correct in the practice management system before the student's visit with a broad view of how the insurance process accuracy effects lab billing for outside vendor.
Reviews incoming immunization records and notify students of missing immunizations to meet requirements.
Provides accurate data entry of immunization history into the electronic medical record and NYSIS.
Maintains confidentiality and privacy for the student while using the EHR, in the general workspace, and on the telephone.
Has an excellent understanding of HIPAA guidelines, FERPA guidelines as well as established Hazen and University privacy and confidentiality policies.
Retrieves (old) paper charts and immunization histories as needed.
Manages all aspects of records request process both incoming and outgoing by assisting with preparing records to send and working with supervisor on what records to send.
Monitors timely receipt of records requested by Hazen and completion of records requested from outside providers per HIPPA and Hazen policies via records management task log.
Assists students with completing a release of records as needed per Hazen policy.
Responsible for processing biweekly Medicat charge report and enter charges in Banner to post to student bill.
Trained in Banner use to export student charges and access student information as needed.
Assists with faxing, copying, scanning, emailing as needed.
Proficient in use of office computer software including Microsoft Teams, Excel and Word.
Maintains office inventory and equipment and coordinates ordering of supplies.

REQUIREMENTS

Minimum Qualifications:

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
One year of clerical experience.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.
Preferred Qualifications:

Medical Office management experience
Strong HIPAA compliance knowledge
Experience with Electronic Medical Records
Experience with Medical Insurance processing

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday - Friday 8:00am - 4:00pm
Benefits:
Benefits eligible. Find out more about benefits at Careers@Brockport.
Application Instructions:
This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by August 2, 2025.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5012644/office-assistant-2-student-health-center-ny-helps

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