Job Details

Case Manager for Student Support

Position Number: 6345250
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Case Manager for Student Support

Job Summary

The Division of Student Affairs at the University of Utah provides an array of services
and programs to help students benefit fully from their educational programs and to help
the University carry out its mission of research, teaching and service. Within the Division
of Student Affairs, the Office of the Dean of Students is committed to promoting a caring
and safe community that increases our students' abilities to learn and make healthy
choices. We promote inclusiveness, strive to support the success and growth of all
students, and enrich the holistic student experience. We prepare students to reflect on
their behavior, to think critically, practice skills, and clarify values-all of which they can
use throughout their lifetime.

The University of Utah seeks a highly organized and motivated professional to work as a
Case Manager for Student Support within the Office of the Dean of Students. The Case
Manager for Student Support reports directly to the Associate Director for Student
Support.

Within the Office of the Dean of Students (ODOS), the Student Support team focuses on
the wellbeing and safety of individuals within campus community by taking reports,
gathering information, and communicating with students, staff, and faculty. The Student
Support team contributes to overall student persistence through intervention, coaching,
support, and referrals to appropriate on and off-campus resources. Throughout this
process, students are provided with wrap-around services and case management that
supports their academic and personal efforts.

Specifically, the Case Manager for Student Support assists students who may be in
distress or managing extenuating circumstances. Additionally, the Case Manager for
Student Support may utilize, skill building, behavioral coaching, conflict resolution, as
well as provide guidance on various University processes and policies. Working in
collaboration with the University Behavioral Intervention Team (BIT), the Case Manager
for Student Support will also directly and proactively engage with students of concern for
needed support and intervention.

Responsibilities
Responsibilities:

Provide a continuum of case management for Student Support cases including: assessment, planning, collaboration, implementation, monitoring, follow-up, and
evaluating multi-faceted, potentially high-risk, and complex situations.
Respond to communications from concerned campus and community members
regarding new and existing reports.
Gather and report relevant information on cases by conducting interviews,
searching electronic databases, and searching social media sites.
Meet with students and otherwise engage with them through various means to
evaluate issues of concern and to provide information, guidance, and support as
appropriate to the situation.
Utilize NaBITA's risk rubric to identify concerning behavior and implement
appropriate interventions
Document actions taken for current cases.
Track trends or changes in student behavior and assess for ongoing
interventions.
Assist students with social service needs including referral to campus and
community resources.
Effectively collaborate and coordinate with other University personnel, healthcare
providers, public safety officers, government agencies, and family members when
responding to students in distress.
Understand, apply, and communicate applicable University policies (e.g.,
withdrawals,
leaves of absence, student rights, etc.) with students and other stakeholders.

Outreach/Education:

Participate in outreach efforts to the University community regarding student behavioral issues, intervention strategies, and current national/institutional trends
and best practices in behavioral intervention.
Facilitate trainings and presentations on topics that include, but are not limited to
identifying concerning behaviors, reporting, and appropriate intervention with
distressed students.
Presentations are often co-presented with a campus partner (e.g., Counseling
Center, Campus Police, Student Accountability, etc.).

Record Keeping and Documentation:

Create, update, and maintain accurate and timely case notes.
Utilize Symplicity's Advocate software to document incoming and outgoing
communications including behavioral reports, requests for campus resources,
meeting notes, document collection, and action logs.
As needed, participate in the Behavioral Intervention Team (BIT) and assigned
action items from BIT.
Contribute to relevant sections of the annual reports, and present requested data
(e.g., trends, gaps in service, etc.) to University stakeholders.
Ensure that information management procedures comply with federal and state
requirements and University policies (FERPA, Clery, etc.)

This job description is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications required of employees assigned
to the job.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Department Specific Qualifications:

Bachelor's degree required, with preference for master's degree or professional experience equating to a graduate degree in one of the following areas: student
development, higher education administration, public administration, social
sciences, human resources, or related discipline
Four to six years of related work experience Strong written and oral
communication skills conflict resolution skills
Ability to work with other professionals who represent a variety of disciplines
including but not limited to: law enforcement, faculty, staff, and community
partners
Ability to prioritize and work autonomously in a high-traffic environment
Ability to speak in front of audiences of varying compositions and sizes
Experience working with sensitive and confidential information

Special Instructions

Requisition Number: PRN42181B
Full Time or Part Time? Full Time
Work Schedule Summary:
Department: 02337 - Student Support
Location: Campus
Pay Rate Range: $57,000 - $61,000
Close Date: 9/12/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/184350