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Point Loma Nazarene University
  • Position Number: 4802592
  • Location: San Diego, CA
  • Position Type: Financial Aid

Undergraduate Student Financial Services Advisor

Point Loma Campus - San Diego, CA

Time Type
Full time

Job Requisition ID

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God's kingdom. We therefore encourage applications from culturally diverse candidates.

We are pleased to offer attractive benefits and resources. This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Job Summary:
Are you passionate about helping students achieve their academic dreams and navigate the world of financial aid? We're seeking an Undergraduate Student Financial Services Advisor to join our team at Point Loma Nazarene University. In this role, you'll provide crucial guidance to students and their families, ensuring they have the support and information to make the most of their education. If you have a positive, friendly disposition, excellent communication skills, and a commitment to our university's mission, we want to hear from you!

Pay range: $21.76 - $23.50 per hour

Internal Classification: Career Track - Professional; Job Level - 2

Job Status:
Full time


Job Description:
What We're Looking For:
We're searching for a dynamic individual who can effectively advise and support our students through the financial aid process. Here's what we're looking for in an ideal candidate:

Positive and Friendly Disposition: A welcoming and optimistic approach that fosters positive working relationships with students, parents, staff, and faculty.
Effective Communication: Exceptional communication skills, both written and verbal, to provide guidance and support to students through various channels.
Organizational Proficiency: Strong organizational skills to efficiently manage tasks and prioritize responsibilities independently.
Attention to Detail: A keen eye for accuracy and neatness, ensuring precise and error-free work.
Commitment to Mission: A dedication to the spiritual mission of Point Loma Nazarene University.
Teamwork and Collaboration: Shares ideas and expertise willingly, fostering a supportive and knowledgeable team atmosphere. Able to resolve conflicts constructively and maintain working relationships with colleagues.

What You'll Be Doing:
As an Undergraduate Student Financial Services Advisor, your role will encompass a range of responsibilities, including:

Providing one-on-one counseling, telephone, and email support to students regarding tuition payment options and financial aid information.
Guiding students through the financial aid process, including various loan programs and institutional aid policies.
Educating students on financial aid program guidelines, regulations, and deadlines.
Verifying student status in the financial aid process and assisting with necessary documentation.
Advising students and parents on tuition payment options and financial considerations.
Ensuring timely and accurate student account information is provided.
Communicating with lenders and guarantors to resolve loan-related issues.
Collaborating with various offices to address registration and financial aid issues.
Following up with students regarding delinquent accounts and financial holds.
Taking on responsibility for supporting specialty areas as assigned.
Occasionally participating in events outside of regular working hours, such as Welcome Week and financial aid presentations.

We're looking for a candidate who brings a combination of experience and qualities that will excel in this role:

Education and Experience:
A bachelor's degree or an equivalent combination of education and experience is required. If you have experience working in financial services at a university, that's a bonus!

Alignment with Our Mission:
Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.

Computer Proficiency:
You should be proficient in using Google Suites (Gmail, Docs, Sheets) and Microsoft Products (Work and Excell), and if you're familiar with Workday, CashNet &PowerFAIDS, that's a definite plus.

Physical Requirements:
The work is primarily sedentary and may require sitting for extended periods of time. Use of computer equipment: computer keyboard, mouse, and monitor. Vision to read documents, e-mail and other correspondence, and reports on paper and computer monitor. Hearing and speaking to communicate effectively with others in person and by phone. Will also stand, stoop, push, pull, and lift up to 10 lbs throughout the day.

The job offer is contingent on a clear background check.

At PLNU, we believe in pursuing calling together. Deep and meaningful relationships between students, faculty, and staff is vital in nurturing our shared community and expressing God's love. We are looking for enthusiastic candidates to join us in empowering our students to reach their greatest personal, spiritual and professional potential.

Point Loma Nazarene University does not discriminate on the basis of race, color, national origin, sex, age, disability or status as a veteran in any of its policies, practices or procedures.

To apply:

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