Job Details

Madison Area Technical College
  • Position Number: 1915260
  • Location: Madison, WI
  • Position Type: Financial Aid

Student Support Coordinator - Financial Aid (DEADLINE EXTENDED)

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
May 15, 2020

Application Deadline:

Salary Information:
$20.57 - $25.20

System and Fiscal Operations

Job Description:

Madison College is now actively recruiting for a Student Support Coordinator in our Student Financial Support Services area! We are seeking an energetic and dedicated individual who can provide high-quality responsive services to our student at our renowned Truax Campus. If you are interested in making a difference for our students, staff and visitors, apply now!

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. Hiring an inclusive workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS: cover letter, resume and answers to supplemental questions (bottom of posting). Failure to submit the required documents will result in the disqualification of your application.

This position has been EXTENDED will be open until filled, with a review date of May 31, 2020, at 11:59 p.m. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Madison College offers a generous benefit program including health and dental benefits. The employee selected will serve a twelve (12) month introductory period. This position does not offer a relocation package.

This is a full-time, non-exempt, 40 hours per week, 52 weeks per year position. Monday through Friday from 8:00 a.m. - 4:30 p.m. Interviews will be done via WebEx.

This posting may be used to fill similar vacancies that occur within six months of the closing date.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capitol. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers' Market located around the Capital Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit


This position is responsible for the awarding of all Madison College's Title IV funds. This position has the sole responsibility to utilize all funding allocated to Madison College. The position also provides direction of tasks within the until to student help or work study employees.

This position reports to the Associate Manager - Financial Aid.


The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
  • Analyzes and calculates all Title IV Federal and State financial aid making sure all funds are used and ensuring Federal Regulations and Guidelines are adhered to.
  • Modifies student's award based on information received.
  • Requires very detailed analysis to ensure adjustment is accurately calculated.
  • Authorizes and disburses student's financial aid.
  • Requires knowledge of the eligibility of each fund.
  • Performs testing to new financial aid regulatory releases.
  • Recommends any adjustments to processes.
  • Responds to questions and requests pertaining to financial aid from other units across the college and to external agencies.
  • Responds to escalated, complex financial aid inquiries, via the telephone, email and in writing from students regarding their financial aid status.
  • Coordinates the delivery, issue resolution and return of funds between Madison College and State of Wisconsin Higher Education Aids Board.
  • Receives and releases confidential and sensitive records in compliance with regulatory standards.

  • Skill in communicating effectively, both orally and in writing.
  • Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
  • Knowledge of financial aid regulations, procedures, methods and terminology.
  • Ability to research federal and state regulations as needed.
  • Skill in dealing courteously and tactfully with students and the public.
  • Ability to transfer files with outside agencies in an electronic format.
  • Ability to coordinate own work with that of others and maintain appropriate quality standards for assigned work.

  • Associates degree or two year technical certificate from an accredited institution in Business, Education Administration, Office Administration or related field; OR two (2) years (4,000 hours) of related work experience directly related to the skills required for successfully performing this position.

*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.
  • Two (2) year (4,000 hours) of work experience, which must include working in the Financial Aid Office of a vocational-technical school, college or university.


As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

1. Describe your experience engaging with a diverse student body and/or workforce.

2. How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

If you are experiencing application issues please contact the HR hotline, (608) 246-6900.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. The following person has been designated to handle inquiries regarding the non-discrimination policies: Rosemary Buschhaus, J.D., SPHR, SHRM-SCP, Associate Vice President, Human Resources, 1701 Wright St Madison, WI 53704 (608) 246-6900

To apply, visit

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer:
Learn More about Madison College:

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.

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