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Operations Specialist
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Position Number: 3055290
Location: Seattle, WA
Position Type: Financial Aid

Operations Specialist

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Benefits at a Glance

Consistent with its fundamental Jesuits value, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage, and plan for your future with an 8% employer contribution for retirement benefits. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave.For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Position Description

Position Summary:

Reporting to the Assistant Director of Operations. The financial aid operations team is responsible for student loan and application processing, verifications of student eligibility, federal programs' reconciliation, Direct Loan Entrance and Exit Counseling, transfer monitoring, and Return of Title IV funding.

Essential Functions and Associated Tasks:

Loan Operations: Responsible for the oversight and daily work of processes associated with the Federal Direct Student Loan program, campus-based loan programs, and private alternative loan programs. This includes reviewing applications for eligibility, processing entrance and exit counseling, and working with student loan lenders and servicers to resolve issues and problems. 35%

Reconciliation of Programs: Responsible for the monthly reconciliation of Direct Loan programs, Pell, and Campus-Based loans. 15%

Verification Operations: Responsible for the oversight and daily work of verifying student eligibility, including completing the FAFSA verification process in compliance with FSA Application and Verification Guide, evaluating financial aid application materials and resolving discrepancies by working with students/parents. 35%

Awarding Operations: Responsible for the coordination and daily work in the support of the awarding of Federal and Private Loans, including Return of Title IV Funds. 10%

Transfer Monitoring: Evaluate and review NSLDS records of incoming Transfer Students for conflicting payment information with outside institutions. 5%

Other Duties as assigned

Qualifications

Minimum Qualifications:

Bachelor's degree plus two years of experience working in a Financial Aid/ Student Account office, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Demonstrated commitment to strong customer service and the ability to resolve wide-ranging complex problems through creative reasoning and logic to accurately determine the cause of and resolution to problems in an effective, innovative and timely manner.

Applicant must possess the skills to trouble shoot problems for individuals and families in financial aid and student accounts matters and work both independently and cooperatively with other staff members and other departments. Detailed knowledge of federal, state and institutional financial programs and ability to learn complex financial aid regulations.

Desktop PC, ERP system and Microsoft Office Suite experience are required.

Ability to establish and maintain effective working relationships with students, families, faculty, staff and community groups.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, orally and by preparation of reports and other materials.

Preferred qualifications:

Ellucian Colleague ERP system experience

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

To apply: https://seattleu.csod.com/ats/careersite/JobDetails.aspx?id=1811&site=2