Job Details

SUNY Brockport
  • Position Number: 5316855
  • Location: Brockport, NY
  • Position Type: Financial Aid

Office Assistant 2 - Financial Aid Office - NY HELPS

Job no: 496990

SUNY Budget Title: Office Assistant 2
Salary Level/Grade: SG009
Work type: Full time
Location: Brockport, NY
Department: Financial Aid Office
Categories: Administrative; Secretarial; Clerical

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

Job Summary:
This position answers all telephone inquiries received in the Financial Aid Office from students, parents, faculty, and staff. Logs all mail received in the office daily, opens and date stamps mail, reviews documents for completeness and accuracy, and returns documents as necessary. The Office Assistant 2 prepares documents for scan, and indexes those to prepare for packaging by Financial Aid Advisers.

Essential Functions:

  • Disseminates information to students, parents and university staff on the telephone; including scheduling student appointments.
  • Reviews all documents received in the Financial Aid Office and requests pertinent information; scans and indexes all documents into the Financial Aid Office imaging system.
  • Completes weekly and biweekly reports generated through the Financial Aid Office weekly data load process.
  • Maintains and processes all mail generated/received by the Financial Aid Office.
  • Solves financial aid-related problems.
  • Monitors and prioritizes Office Assistant 2 assignments.
  • Inputs Equal Opportunity Program (EOP) verification packets and documents daily.
  • Serves as back-up for:
    • Distribution of mail
    • Award letter maintenance
    • Tracking letter maintenance
    • Distribution of reports
    • Front desk receptionist
  • Completes forms and procedure updates.
  • Trains Financial Aid Office staff.
  • Coordinates and assigns tasks to student employees.
  • Adheres to the University's Student Loan Practices Code of Conduct and SLATE Regulations.

Minimum Qualifications:
One year of clerical experience.

Candidates must have permanent appointment in an Office Assistant 2 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 2 Full-Time, Brockport location.

Work Schedule: 37.5 Hours/Week; Monday-Friday, 8:00am-4:00pm
Salary, Benefits, and Appointments:

May be benefits eligible; Find out more about benefits at Careers@Brockport! This position is not eligible for visa sponsorship.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At this time, agencies may recruit and hire employees by making temporary appointments. Once the NY HELPS program is officially launched, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Application Instructions: Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at by June 25, 2024.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

New York State Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, visit

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