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SUNY Brockport
  • Position Number: 5295731
  • Location: Brockport, NY
  • Position Type: Human Resources

Office Assistant 1 (Keyboarding) - Hazen Center for Integrated Care - NY HELPS

Job no: 496964

SUNY Budget Title: Office Assistant 1 (Keyboarding)
Salary Level/Grade: SG006
Work type: Full time
Location: Brockport, NY, Rochester, NY
Department: Student Health Center
Categories: Administrative; Secretarial; Clerical

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

Job Summary:
This role provides support for students seeking care in Hazen Center for Integrated Care Counseling and Health clinics. They will have a basic understanding of the functioning of a busy medical office and be able to handle conflicting priorities.

Duties would include:
  • Customer Service: Provide excellent customer service in a polite, professional manner to students, parents, campus community members and constituents. This includes in-person interaction, via phone, as well as electronic communications like email and secure messaging.
  • Phone Duties: The OA1 will answer Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller's request/reason for call. The OA1 can address calls as appropriate with their role and knowledge base.
  • Appointment Scheduling
  • Maintain medical records including EMR (Electronic medical records) including filing/scanning, data entry, and record management per supervisor instruction.
  • Faxing, copying, scanning, emailing per supervisor guidance.
  • Maintain operations by following policies and procedures.
  • Process incoming and outgoing mail/reports and delivers mail to designated personnel.
  • Route patient correspondence and information as required.
  • Assist with work orders for departments such as IT, telecommunications and facilities
  • Immunizations: (In cooperation with Immunization Coordinator and Office Assistant 2 )
    • Answer questions regarding standardized NYS immunization requirements for attendance.
    • Verification of immunization data submitted by students and notification of missing. requirements to student using standardized responses.
    • Accurate data entry of immunization history into the electronic medical record as needed.
  • Manage reception area to maintain a professional, comfortable environment
  • Participate in staff meetings with input, suggestions for improvement, and problem solving.
  • Participate in quality improvement initiatives.
  • Participate in professional development as appropriate.
  • Share in holiday/weekend coverage as well as summer orientation and campus outreach events with other staff as needed

Minimum Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At this time, agencies may recruit and hire employees by making temporary appointments. Once the NY HELPS program is officially launched, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

There are no minimum education or experience requirements for this title. The selected candidate must pass a keyboarding test that demonstrates the ability to enter text at a rate of at least 30 words per minute with at least 96% accuracy by completion of probation.

Candidates must have permanent appointment in an Office Assistant 1 (Keyboarding) NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1 (Keyboarding) Full-Time, Brockport location.

Preferred Qualifications:
  • Previous experience in health care setting.

Work Schedule: 37.5 hours/week; 9:00am to 5:00pm, Monday-Friday
Salary and Benefits: $35,177

May be benefits eligible; Find out more about benefits at Careers@Brockport! This position is not eligible for visa sponsorship.
Application Instructions: Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at by June 14, 2024.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

New York State Executive Order:
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations via email at

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, visit

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