Job Details

North Central State College
  • Position Number: 1576551
  • Location: Mansfield, OH
  • Position Type: Student Affairs and Services
Academic Advisor/Student Success Center
North Central State College

North Central State College is accepting resumes for a full-time Academic Advisor in the Student Success Center. Essential duties/responsibilities include but are not limited to the following:

Utilize proactive advising and case management techniques to empower students to develop and accomplish their personal, academic, and career goals
Utilize strengths-based/appreciative advising and coaching strategies to build relationships with students assigned to caseload and maintain contact throughout the term to discuss goals and steps to attainment, study techniques, financial aid process, campus resources, life management skills, etc.
Provide direct services to all new, incoming, pre-program (where applicable) and/or program students related to academic planning, registration, and orientation
Collaborate with other student service offices to ensure a successful onboarding process of new students
Create two term academic plans (at a minimum) in partnership with students during initial advising meetings utilizing College-approved curriculum guides, assessment results and academic planning and registration tool
Input data and maintain accurate records; document services provided and interactions with students (e.g. phone calls, emails, letters, text messages, direct contacts) using student information system and advising software
Manage early alert interventions for respective caseload; meet with students, advise and provide support, make referrals (as necessary), develop action plans, conduct follow-up and close the reporting loop
Participate in College Student Inventory (CSI) advising
Conduct group advising sessions and presentations as part of first year experience courses and other gateway and milestone courses
Provide personal, comprehensive, and intentional advising to "at-risk" students, academic probation students, and other specific student populations (Tuition Freedom Scholars, Choose Ohio First scholarship recipients)
Refer and direct students to appropriate resources in the College and community; provide assistance in accessing services; and support students in developing solutions to overcoming barriers to persistence
Act as a liaison between the student and faculty, staff, and administration and serve as a liaison and resource to a specific academic division (as designated by the College)
Gain expertise in the curriculum, requirements and specialized advising of students a specific academic division (as designated by the College); attend academic division and departmental meetings to remain current on program offerings and other departmental information; and share knowledge with team members within the department
Work in collaboration with an identified advisor within an assigned academic division in a team-based approach to support students throughout their academic journey
Maintain confidentiality of student records and adhere to the College's interpretation of FERPA rules for the release of student information

Registration/Retention Management
Achieve individual advisee caseload retention goals as established by the College
Prioritize advising intensity needed and contact with advisees assigned to caseload based on results of predictive analytics, non-cognitive assessments, retention data and student success indicators
Advise and monitor student progress and completion of key milestones for purposes of retention, persistence and success
Complete program evaluations utilizing the student information system to ensure advisee's proper course selection and registration of courses required for degree
Monitor caseload for registration holds and provide appropriate guidance and support
Conduct individual caseload outreach and interventions including: registration tracking with follow-ups and targeted communication (phone calls, text messages, email) campaigns regarding registration
Maintain continuous and holistic support of students through a minimum number of advising contacts with each advisee as established by the College

Career Development
Support students in establishing or refining career goals and identifying steps to attainment
Monitor progress of each student on caseload and provide assistance in developing action plans to explore alternative career options and majors
Assist in developing educational/career planning activities and workshops for students
Collaborate with NCSC Career Services staff to promote use of career toolkit and other resources to help students explore and identify career pathways based on their strengths and interests
Perform other duties as assigned

Department Support
Assist Director with planning and implementation of student success and retention related activities
Foster communication and facilitate the timely exchange of information between the department and a specified academic division (as designated by the College)
Attend department, academic division, and College-wide meetings as needed
Compile and report data pertaining to student success indicators and statistics designed to measure departmental progress
Participate on College committees, as designated by director
Participate in professional development workshops, webinars, conferences and training in order to keep current with College policies and procedures, and advising best practices
Make presentations to various groups, as needed
Contribute towards the department's support and active demonstration of division's and College's values, mission and vision
Perform other duties as assigned

Required Qualifications:
Education: Bachelor's degree in education or program area of Liberal Arts division, student development, student services or higher education leadership. A master's degree in education or program area of assigned academic division, student development, student services, or higher education and student affairs preferred.
Experience: A minimum of two (2) years' experience or training in a program area of specified academic division, student affairs, career advising/coaching or academic advising preferred.

Please express your interest in this position by submitting a letter of application and resume to:, Click on Jobs then
or send to
Attention: Human Resources
2441 Kenwood Circle, Mansfield, OH 44906
Resumes will be reviewed beginning 9/3/19 and until filled

North Central State College is an Equal Employment Opportunity institution. We value campus diversity and demonstrate this in campus initiatives. We particularly encourage members of historically under-represented groups to apply.

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