Job Details

Office Assistant 2 (Calculations)- Student Accounts and Accounting- NY HELPS

Position Number: 9896931
Location: Brockport, United States
Position Type: Bursar and Student Accounts

Office Assistant 2 (Calculations)- Student Accounts and Accounting- NY HELPS

SUNY Brockport

Salary: $44,560.00 Annually
Location: SUNY Brockport
Job Type: Classified Full-Time
Job Number: 2600474
Division: Administration and Finance
Department: Student Accounts and Accounting
Opening Date: 10/14/2026
Closing: 10/29/2026 11:59 PM Eastern
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for an Office Assistant 2 (Calculations). This individual works as a collaborative and strong contributing member of the Student Accounts & Accounting team. The Office Assistant 2 (Calculations) also provides courteous, professional, and accurate assistance to all internal and external stakeholders.

JOB FUNCTIONS

Essential Functions:

Acts as liaison between the University and relevant external agencies, including various partner institutions, and others
Maintains positive and accurate communication with internal constituents and outside entities, processing cashier-related documentation (e.g., receipts), executes follow-up as appropriate, communicates billing, payment, and accurately and efficiently processes financial information via the Ellucian Banner, Nelnet/QuikPAY and HESC systems.
Works with Office of International Education to apply deferments as appropriate/assist with billing and payment collection and application for students participating in Study Abroad, Washington Program, and other programs
Crafts professional and accurate written responses to customers, including students, parents, internal and external agencies
Executes all aspects of various Tuition Waiver Programs, including posting and disbursement of awards, communication with relevant agencies and campuses, and accurately responds to student questions in a professional manner
Executes all aspects of various Room and Board Waiver Programs, including disbursement of awards, communication with relevant campus partners, and accurately responds to student questions in a professional manner
Executes Federal Nursing Loan(s) Disbursement Process, including "returns"
Executes all aspects of Educational Opportunity Program fund disbursement, including detailed account review and calculation
Serves as back up for all aspects of the Vocational Rehabilitation, Veteran, ROTC, Army, Navy, other Military billing and payment programs, Native American Scholarship programs, and a variety of other scholarship and grant programs
Serves as back up for all aspects of third-party company reimbursements and outside scholarship billing and payment process
Serves as back up for all aspects of VESID billing and payment process, including voucher maintenance, VESID office communication and correspondence
Serves as back up for administration of Alternative Loan program funds; disbursement to student accounts via electronic or manual process
Performs student account refund process, including direct deposit refunds and advance deposit forfeitures
Performs account adjustments and student communication associated with Non-sufficient Fund payment process
Executes all facets of Financial Aid Loan Declination Processes
Advises and processes Study Abroad Program Advance Deposits
Verifies, executes, and reconciles Study Abroad Program Account Adjustments
Approves and processes Emergency Loans; reconciles accounts
Updates/maintains departmental web pages
Performs all tasks associated with office opening and closing
Performs Ellucian/Banner, Nelnet and other system testing
Performs billing and collection activity, including generation of electronic billing statements, and assessment of miscellaneous charges
Delivers, picks-up and distributes daily mail
Documents OSAA operational processes using (OSAA) procedural template; customize design as appropriate to fit procedure
Accurately and courteously responds to emails delivered via departmental email account

REQUIREMENTS

Minimum Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).* To be considered for appointment through NY HELPS, candidates must meet the open- competitive minimum qualifications for this position:

One year of experience where most work time is spent performing mathematical operations, and/or clerical activities related to mathematical operations.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
The successful candidate must be reachable on the full-time, permanent Civil Service list for Office Assistant 2 (Calculations) or have held the permanent title of Office Assistant 2 (Calculations) in the past, or be eligible to transfer into the title.

Preferred Qualifications:

Ability to perform detailed transactions and adhere to complex rules and regulations
Professional Accounts Receivable experience
Professional experience with Ellucian Banner or other student information system
Professional experience with grant, scholarship or other billing functions
Excellent customer service skills
Professional experience working with local, state or federal government agencies
Ability to work with diverse student population
Excellent communication skills
Professional experience in a Student Accounts or Accounting office

ADDITIONAL INFORMATION

Work Schedule:
37.5 hours/week: Monday - Friday 8:00am - 4:00pm

Benefits:
Benefits eligible. Find out more about benefits at Careers@Brockport.Application Instructions:

This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by October 29, 2026.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5516001/office-assistant-2-calculations-student-accounts-and-accounting-ny-helps

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