Job Details

Office Assistant 1 (Keyboarding)- Student Health Center- NY HELPS

Position Number: 7078114
Location: Brockport, NY
Position Type: Health and Medical Services

Office Assistant 1 (Keyboarding)- Student Health Center- NY HELPS

SUNY Brockport

Salary: $36,232.00 Annually
Location: SUNY Brockport
Job Type: Classified Full-Time
Job Number: 2600355
Division: Student Affairs
Department: Student Health Center
Opening Date: 04/13/2026
Closing: 4/27/2026 11:59 PM Eastern
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

The Office Assistant 1 (OA1) functions under the direct supervision and guidance of designated supervisor in the performance of assigned duties. The supervisor oversees and instructs them in how to perform unusual or special procedures and techniques, spot-checks work and provides overall direction, and guidance.

The OA1 provides support for students seeking care in Hazen Center for Integrated Care Counseling and Health clinics. The OA1 will have a basic understanding of the functioning of a busy medical office. The OA1 will be able to handle conflicting priorities, have excellent time management skills and a demonstrated attention to detail with a professional demeanor. The OA1 will be punctual and dependable.

JOB FUNCTIONS

Duties would include, but are not necessarily be limited to:

Provides excellent customer service in a polite, professional manner to students, parents, campus community members and constituents. This includes in-person interaction, via phone, as well as electronic communications like email and secure messaging
The OA1 answers Health and Counseling Center phones in a professional manner and route calls to appropriate office or staff member by identifying nature and urgency of caller's request/reason for call. The OA1 can address calls as appropriate with their role and knowledge base.
Schedules student appointments, including same day and urgent requests using the electronic scheduling system for both the Health and Counseling Centers
Will have general understanding of the scheduling system and clinic flow
Provides direction and troubleshooting for technology issues, including self-check-in area
Ensures insurance information and demographic information are correct in the appointment system before the student's visit
Privacy/Confidentiality: Maintains confidentiality and privacy for the student while using the EHR, in the general workspace, and on the telephone, follows general HIPAA guidelines as established by Hazen and College policies
Maintains medical records including EMR (Electronic medical records) including filing/scanning, data entry, and record management per supervisor instruction
Uses office computer software including Microsoft Teams, Excel and Word
Maintains operations by following policies and procedures
Processes incoming and outgoing mail/reports and delivers mail to designated personnel
Routes patient correspondence and information as required
May assist with work orders for departments such as IT, telecommunications and facilities
Answers questions regarding standardized NYS immunization requirements for attendance
Provides verification of immunization data submitted by students and notification of missing requirements to student using standardized responses
Completes accurate data entry of immunization history into the electronic medical record as needed
Manages reception area to maintain a professional, comfortable environment
Participates in staff meetings with input, suggestions for improvement, and problem solving
Participates in quality improvement initiatives
Participates in professional development as appropriate
Shares in holiday/weekend coverage as well as summer orientation and campus outreach events with other staff as needed

REQUIREMENTS

Minimum Qualifications:

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
There are no minimum education or experience requirements for this title.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 1 (Keyboarding) NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1 (Keyboarding) Full-Time, Brockport location.

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday - Friday 8:00am - 4:45pm
Benefits:
Benefits eligible. Find out more about benefits at Careers@Brockport.
Application Instructions:
This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by April 27, 2026.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5306258/office-assistant-1-keyboarding-student-health-center-ny-helps

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