Job Details

Student Success Liaison

Position Number: 6879836
Location: Milwaukee, WI
Position Type: Student Affairs and Services

Student Success Liaison

Salary: $23.92 - $29.90 Hourly
Job Type: Part-Time
Job Number: 2025-05552
Closing: 2/10/2026
Location: Milwaukee, WI
Division: Student Services

Description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the supervision of the Enrollment and Retention, the Student Success Liaison supports the Pathway Office to welcome and assist new and current students. Assesses student needs to recommend the appropriate Pathway, College support staff, or services. Assists students with registration activities and assists faculty, staff and the public with Pathway Program functions.
This position requires a higher degree of independence, multitasking, and problem-solving, contributing to the overall productivity of the team and department. Supervision received is general in nature using established procedures and general objectives and limited to problems or unusual conditions. Works both independently and with staff in a teamwork approach.

Characteristic Duties and Responsibilities

Reception and Customer Service: Creates and maintains a welcoming, inviting, and student-centered Pathway Office environment by displaying a positive and friendly attitude; provides excellent service and individualized student support. Ensures delivery of excellent customer service, including face-to-face, telephone, electronic communications and print transactions. Contacts District departments/offices to research answers for students to avoid call transfers or sending students to other offices.
Administrative Support: Provides comprehensive administrative support to the pathway by maintaining records, completing data entry, interpreting data requiring reference to various sources, and assisting with the preparation of documents, reports, and correspondence, including designing formats for tables, charts and graphs. Provides office coverage, sometimes alone, for the Pathway Office hours. Connects to others virtually as needed but is expected to problem-solve on the spot for the students in the office.
Project Coordination and Leadership: Takes on more complex tasks related to pathway projects, ensuring timely completion. May assist in special studies or initiatives. Contributes ideas for process improvement and efficiency. Assists with Pathway and Pathway Program Student Orientations and other program functions. Provides job training and assistance to colleagues and subordinates as needed and appropriate.
Registration and Enrollment Assistance: Effectively explains and provides Pathway-specific assistance in the enrollment process including admissions, financial aid, counseling, advising, orientation, and registration. Aids students with registration activities to promote program progression (e.g., completing and processing course registrations/adds/drops, demographic changes, add/change program forms, updating catalog years, completing course waivers, course overload requests, supporting submission of Credit for Prior Learning request forms), etc. unless complicated situations are involved, such as duplicate records, etc.
Student Support: Identifies and refers students to available MATC support services and community-based organizations; offers solutions to current students that promotes student retention. Provides information that requires knowledge of general Student Services and Academic processes and procedures; exercises discretion in determining pertinent information.
Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with students, staff, faculty, and administrators. Collaborates with departments, services, and stakeholders to ensure delivery of accurate information of MATC services within the pathway.
Continuous Learning & Professional Development: Maintains informed on emerging technology trends and common user issues in higher education with an emphasis on community Colleges. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Qualifications

MINIMUM REQUIRED QUALIFICATIONS:

Associate degree in Business, Communication or a related field AND
At least two (2) years of experience in customer service and/or call center

Preferred Experience: in addition to the minimum requirements listed above

Bachelor's degree in related field.
More than two (2) years of experience preferably in a higher-education setting.

COMPETENCIES

Cultivates innovation
Optimizes work processes
Ensures accountability
Collaborates
Interpersonal savvy
Communicates effectively
Instills trust
Customer focus
Action oriented
Values differences
Self-development
Compassion

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of District policies and procedures; ability to interpret and communicate admissions, financial aid, registration processes and guided pathway programs.
Excellent communication and interpersonal skills, with emphasis on strong organizational skills.
Ability to understand, interpret and explain rules, regulations, procedures, and written and oral instructions.
Ability to respond professionally to inquiries, complaints and information from various stakeholders.
Experience utilizing record keeping and experience with document maintenance, retention and organization protocols.
Ability to overcome obstacles by engaging internal and external resources.
Ability to complete projects in a higher education setting.
Ability to work in a fast-paced environment.
Ability to communicate effectively through both oral and written means.
Ability to establish, collaborate and maintain effective work relationships with students, faculty, staff, representatives of outside agencies, educational institutions, and the general public.
Ability to convey an image of professionalism and dedication in work related activities.
Ability to work with culturally diverse student and employee populations.
Proficiency in the use of computers and software specific to position, including spreadsheets and Google Suite.
Ability to successfully work independently.

Supplemental Information

Hours: This is a part-time, in-person position up to 19 hours, Monday through Friday evenings. Actual hours worked may vary based on departmental needs. The position is located at the Downtown Campus.

Salary Salary is listed to the midpoint of the salary range and are determined by years of experience credit and internal salary equity.

Application Materials & Requirements: Applicants (both internal and external) must complete the employment application in its entirety for consideration.

A complete application entails providing thorough details, including personal information, educational background, and comprehensive work experience. This should include specific job positions held, duties performed, dates of employment, and any relevant licenses or certifications. Additionally, candidates may be required to attach copies of licenses, transcripts or certifications. It's crucial to ensure all aspects of the application are thoroughly completed. Please include a resume.

EEO
Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.

Milwaukee Area Technical College is an Equal Opportunity/Access Educator/Employer operating under an Affirmative Action Plan. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay

System: 711) or email jobs@matc.edu. Women, veterans, and minorities are encouraged to apply.

To apply, visit https://www.schooljobs.com/careers/matc/jobs/5212461/student-success-liaison