Job Details

Online Student Advocate - Remote

Position Number: 6324980
Location: Lubbock, TX
Position Type: Academic Advising

Online Student Advocate - Remote
Lubbock
41507BR
TTU Online SEP

Position Description
The Online Student Advocate will provide comprehensive, personalized support to online students, helping them navigate academic and administrative processes, and connecting them with institutional resources. This role is essential in ensuring the success and well-being of online students by offering a seamless and supportive experience throughout their educational journey.

Major/Essential Functions

Serve as the primary point of contact for online students, addressing their inquiries and concerns in a timely and effective manner.
Assist students with registration, financial aid, and other administrative processes.
Provide technical support for online learning platforms and tools.
Facilitate students' access to campus resources, such as library services, career counseling, and tutoring.
Develop and maintain a comprehensive knowledge base of institutional resources and services available to online students.
Create and disseminate informational materials and guides to help students utilize available resources.
Maintain regular communication with online students through email, phone, and virtual meetings.
Conduct outreach to new and continuing students to ensure they are aware of available support services.
Organize and conduct virtual orientation sessions and workshops for online students.
Track and document student interactions and outcomes to inform continuous improvement of advocate services through Raider Success Hub.
Assist in the collection and analysis of data related to student satisfaction and service utilization.
Work closely with academic departments, IT, student affairs, and other institutional offices to coordinate support efforts.
Participate in team meetings and contribute to the development and enhancement of advocate services.

Required Qualifications
Bachelor's degree in Higher Education, Student Affairs, Counseling, or a related field. Minimum of 1 year of experience in student services, academic advising, customer service, or a related area. Experience working with college students.

Preferred Qualifications

Excellent communication and interpersonal skills.
Strong problem-solving and organizational abilities.
Proficiency with technology and online learning platforms.
Ability to work independently and as part of a team.
Commitment to providing inclusive and equitable support to a diverse student population.
Minimum of 2 years of experience in student services, academic advising, customer service, or a related area.
Experience working with online students or in a virtual support role is preferred.

Special Instructions to Applicant

Minimum Hire Rate
17.77

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.