Job Details

Office Assistant 1- Parking & Transportation- NY HELPS

Position Number: 6300196
Location: Brockport, NY
Position Type: Other Administrative Positions

Office Assistant 1- Parking & Transportation- NY HELPS

SUNY Brockport

Salary: $36,232.00 Annually
Location: SUNY Brockport
Job Type: Classified Full-Time
Job Number: 2500086
Division: Administration and Finance
Department: Parking & Transportation Services
Opening Date: 06/13/2025
Closing: 6/27/2025 11:59 PM Eastern
Bargaining Unit:

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint "Village on the Erie Canal," SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

This position serves as support staff for Parking and Transportation Services at the Conrad Welcome Center. Provides customer service, data management, accounts receivable, inventory control, ordering, daily reconciliation, and billing. Develops correspondence, tracks data for ancillary programs such as car pool, shuttle and car sharing. Reporting is upward to the Director and downward to student employees.

JOB FUNCTIONS

Essential Functions:

Greets and serves customers: assists with permit issuance, provides basic campus information, and cash drawer duties.
Prepares and distributes department publications.
Serves as the front line staff: cashier, monitors phones; manages three email accounts, submits online forms.
Resolves problems and settles complaints.
Collects parking fees and fines.
Reconciles budget on a daily basis.
Supports the various ancillary services and programs offered: Eagle Run shuttle, car sharing, and carpooling.
Pulls reports, analyzes and trouble shoot for customers.
Prepares customer permit requests, confirms logistics, costs and resources needed, prepares invoices, and collects payment.
Campus ID - issue new, replace, issue temporary ID's. Issue badges upon request.
Represents department at University events including open house, transfer and new student orientation.

Accounts Receivable and Data Management Duties:

Works with the following systems and applications:
- Satisfy refund requests (Banner, Flex, QuikPay, e-Biz)
- Invoice (Flex)
- Student holds (Flex, Banner)
- Permit sales, citation payments (Flex, Banner)
- Registration Retrieval (NYS DMV, Flex, ROVR)
- CS Gold
Appeals activities: monitors status changes, prepares notices, and communicates with assigned appeal officers.
Coordinates and prepares data for outstanding obligations for payroll deduction on a monthly basis.
Performs daily permit audits.
Reconciles fees added to student accounts. (Flex, FTP (File Transfer Protocol), Banner.
Prepares queries and scofflaw notices.
Assures proper billing protocols are followed, i.e. state and SUNY guidelines.
Prepares daily cash deposits for the department.
Reconciles daily web sales.

Other:

Attends training to complete necessary requirements for PCI controls.
Provides support for campus events such as commencement, open house, homecoming, orientation and events and activities related to student success.
Assists with training new FTE and student staff.
Prepares meeting minutes.

REQUIREMENTS

Minimum Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
There are no minimum education or experience requirements for this title.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Office Assistant 1 NY State classified position or be reachable for appointment on the current NY State Civil Service eligible list for Office Assistant 1 Full-Time, Brockport location.

Preferred Qualifications:

Experience using Microsoft Office including Word, Excel, Power Point, and Outlook.
Exceptional customer service skills and strong interpersonal skills.
Ability to work as part of a team.
Excellent attention to detail.
Ability and willingness to learn new computer skills.
Ability to work with members of diverse University community in a professional manner.
Experience in similar job/role.

ADDITIONAL INFORMATION

Work Schedule:
37.5 Hours/Week; Monday - Friday; 8:15 am - 4:15 pm. Required to work some weekend events. Work environment: office type setting (walking, standing, sitting). May attend meetings in various locations on campus and training off site, when necessary.

Benefits:
Benefits eligible. Find out more about benefits at Careers@Brockport.Application Instructions:

This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by June 27, 2025.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.

To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/4974033/office-assistant-1-parking-transportation-ny-helps

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