Job Details

University of California Santa Cruz
  • Position Number: 3127310
  • Location: Santa Cruz, CA
  • Position Type: Health - Healthcare Administration

Mobile Crisis Intervention Specialist

Location: Santa Cruz
Job ID: 36912


UC Santa Cruz Counseling and Psychological Services is excited to announce the creation of a Mobile Crisis Response Team to respond to emergent mental health situations on our campus. We are seeking a Mobile Crisis Intervention Specialist experienced in mental health crisis response to join our team of mental health responders and medical technicians. This program is being created to support student voices asking for innovative, culturally sensitive, and tiered responses to campus mental health crises and the national trend towards non-police options. We welcome applications from qualified applicants. Thank you for your interest in UC Santa Cruz. 



UC Vaccination Policy: With limited exceptions, COVID-19 vaccinations are required for Covered Individuals under the Policy. Covered Individuals include all employees, students, or trainees who physically access a University facility or program in connection with their employment, appointment, or education/training.

Covered Individuals do NOT include employees who work 100% remotely with NO expectation that they will physically access any University location or program at ANY time. If 100% remote work ends, the employee is subject to policy.



UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The IRD for this job is: 06-27-2022



UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.



UC Santa Cruz (UCSC) Student Health and Wellness (SHW) is a full-service medical facility offering clinical, educational, and psychological support to UCSC students. SHW is deeply committed to ensuring affordable, well-integrated, multidisciplinary healthcare that effectively supports the university's diverse campus communities through equitable access and culturally competent, high-quality programs and services. The Primary Care Program includes primary care and same-day care, with the support of on-site radiology, a COLA-accredited high complexity clinical laboratory and campus pharmacy. 

Counseling and Psychological Services (CAPS) supports UCSC students to maintain or improve their general well-being by providing a broad range of counseling, psychiatric services, consultation and outreach services and programs. 

Other departments include Student Health Outreach and Promotion (SHOP), home of the Condom Co-op; CARE (Campus Advocacy, Resources, and Education) the advocacy and prevention education office that supports survivors of sexual assault, stalking, and dating/domestic violence; and Student Insurance Programs. Student Health and Wellness employs approximately 130 staff including physicians, psychiatrists, case managers, lab scientists, pharmacists, nurses, radiologists, and many other clinical and administrative staff. We welcome staff with interest and experience in working with students with a wide range of ethnic, cultural, and gender identities.



The Mobile Crisis Response Team responds to calls for service involving behavioral health issues on the campus of UC Santa Cruz.  The Mobile Crisis Intervention Specialist is a field responder tasked with assessing and managing the behavioral health issues of students and others in crisis on campus, works in tandem with the Mobile Crisis EMT, and is supervised by the Mobile Crisis Response Team Supervisor.  The UC Santa Cruz Mobile Crisis Response Team is part of Student Health and Wellness/Counseling and Psychological Services. This is a new and innovative program that provides a tiered response to campus mental health crises that includes a non-police option. 

The MRC team will provide crisis response services to the diverse students and other members of the UCSC community with an important focus on providing access and crisis response to the BIPOC student population.  The vision of the Mobile Crisis Response program is to provide a new model of campus crisis intervention support through:
  • Establishment of a 24/7 mobile mental health crisis team.
  • Improvement of the culture of care and infrastructure supporting students experiencing crisis.
  • Expansion of outcome monitoring and follow-up services for students in crisis.



Salary Information: $71,700 / Annually. 

No. of Positions: 3

Benefits Level Eligibility: Full benefits

Schedule Information:
  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Sun
  • Shift Includes: Days, Evenings, Nights, Swing Shift, Weekends - Work Schedule: 12-hour shifts (3 week one, 4 week two), generally 2:00 pm to 2:00 am.

Employee Classification: This is a Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004398 (HEALTH EDUCATOR 3)

Travel:  Never or Rarely



50% - Mobile Crisis Intervention and Prevention
  • Provides a regular presence on campus as part of the Mobile Crisis Response Team as dispatched by central communications and during routine rounds.
  • Provides behavioral health support and care to people experiencing mental health crises or mild intoxication.
  • Applies de-escalation techniques and crisis communication/management. 
  • Conducts mental health assessments and crisis intervention for students in the field. 
  • Maintains confidentiality and respects the boundaries of clients experiencing emotional distress.
  • Responds to high intensity situations with police and fire;  Communicates with police to provide backup as indicated.
  • Works closely with EMT to strategize call responses; Makes transport decisions in collaboration with EMT regarding patient care. 
  • Assists in promoting behavioral health education components to the campus community utilizing a variety of intervention techniques.
  • Conducts field-based needs analysis for behavioral health intervention based on crisis activity and response.
  • Implements and evaluates effectiveness of behavioral health intervention programs in conjunction with Mobile Crisis Intervention Supervisor.
  • Once certified, writes 5150's/Involuntary Hospitalization holds to Crisis Stabilization Program.
  • Documents services provided; Records and tracks relevant call data.
  • Other duties as assigned.

50% - Community Education
  • Maintains a presence across campus and builds community within the student population creating positive rapport and visibility. 
  • Trains campus residential housing staff (resident assistants, CHES personnel) on recognizing and responding to students in distress.
  • Engages with residential students on effectively resolving challenging peer interactions.
  • Collaborates with campus safety officers, UC Police Department, and Risk Services regarding  responding to students in distress.
  • Develops, secures, and maintains any equipment or instructional materials needed to conduct interventions and provide support. 
  • Attends required department and clinic meetings and shares in other responsibilities as relevant.
  • Completes all required trainings. 
  • Other duties as assigned.


  • Bachelor's degree in related area and / or equivalent experience / training.
  • Two years of experience in crisis intervention or delivery of mental health services in non-traditional settings, preferably field based intervention.
  • Ability to drive a large passenger van.
  • Knowledge and experience regarding harm reduction, trauma-informed care, patient-centered care, suicide assessment, and motivational interviewing.
  • Ability to maintain strict confidence of privileged information and perform a wide range of duties that require tact, sensitivity, independent judgment, diplomacy, organizational skills, flexibility and discretion.
  • Experience interacting with diverse individuals of various ethnic, racial, social, cultural, economic, political, sexual orientation and gender identities. Demonstrated multicultural experience, skills and expertise providing culturally competent and trauma informed services to a BIPOC client population.
  • Demonstrated knowledge, understanding, and stated commitment to diversity, inclusion, and equity issues in the delivery of crisis services.
  • Interpersonal Skills - Strong sense of compassion and ability to maintain calm demeanor in the midst of high intensity situations.  Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments; good listening skills
  • Teamwork - Creative, flexible, and innovative team player; Ability to work with all levels of management and team members with diplomacy and tact; Ability to interact and work collaboratively and effectively with all types of people and personalities and in all situations; exhibits objectivity and openness to others' views; gives and welcomes feedback. Demonstrated ability to work within an interdisciplinary team and to effectively collaborate with people of diverse backgrounds.
  • Adaptability - Ability to handle stressful situations while effectively prioritizing and meeting competing deadlines and maintaining professionalism and composure in a fast-paced environment; manages difficult or emotional situations; quickly and easily adapts to changing situations. Demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm; responds promptly to needs.
  • Written Communication Skills -  Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information; ability to write routine reports and correspondence.
  • Verbal Communication Skills - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings; able to speak effectively before groups.
  • Organizational Skills - Ability to successfully track and follow-up on various and numerous  tasks, and to efficiently perform tasks with accuracy; responds to requests for service and assistance; meets commitments.
  • Problem-solving Skills - Able to perform effectively and efficiently to meet project objectives and produce key results within defined parameters; good judgment and analytical skills with the ability to make timely and sound decisions.
  • Acute attention to detail.
  • Ability to operate technology in a mobile environment such as a cell phone, police radio and laptop computer.
  • Ability to effectively use/operate word processing, presentation, spreadsheet, database, email, calendar, internet software and applications and other key programs such as electronic health systems necessary to perform the requirements of the position.


  • Advanced degree in psychology, counseling, social work or related field.


  • Selected candidate will be required to successfully complete a pre-employment criminal history background check.
  • Must possess a valid license to drive in the State of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
  • Ability to work a variable schedule including evenings and weekends. 
  • Ability to work on-call. 
  • Ability to respond to emergencies after hours as necessary.
  • Must be able to maintain confidentiality within the bounds of applicable laws and regulations.
  • Will be required to complete Title IX (Sexual Harassment Prevention) training every two years.
  • Required to take HIPAA (Health Insurance Portability and Accessibility Act) training within 30 days of hire.
  • Will be required to comply with current Student Health Center employee health safety requirements for health care workers as defined by state and federal regulatory agencies; current health safety requirements to be discussed during interview.
  • Certified in CPR for healthcare professionals or able to obtain certification within 90 days of hire.
  • Ability and willingness to obtain LPS* (Lanterman-Petris-Short Act) designation from Santa Cruz County Behavioral Health within 90 days of hire.
  • The University of California has implemented a COVID-19 Vaccination Policy covering all employees. To be compliant with the policy, covered employees must submit proof of vaccination or have an approved exception or deferral, eight (8) weeks from date of hire.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

*LPS designation allows the holder to write an involuntary hold for a psychiatric hospitalization (5150). In Santa Cruz County this results in an evaluation by the local Crisis Stabilization Program that can last up to 24 hours, after which a determination is made whether a further hold is required.     



All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.



Attach your resume and cover letter when applying for this job opening. Do not attach any documents to 'My Activities'. Visit our How to Apply tutorial for detailed instructions on our applicant process.



The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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