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Assistant Director, Student Well-Being
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Position Number: 3617220
Location: Santa Clara, CA
Position Type: Student Affairs and Services

Position Title:
Assistant Director, Student Well-Being

Position Type:
Fixed Term (Fixed Term)

Salary Range:

$79,920 to $93,960; commensurate with experience

Pay Frequency:
AnnualA.POSITION PURPOSE

The Assistant Director's primary focus is tending to student well-being through direct service to students who are confronted with issues that impact their personal welfare. The Assistant Director serves as a response team member within the Office of Student Life to address and coordinate efforts for individual student of concern needs. This person also proactively addresses the needs of students through programming and informing the campus community about provided services, programs, policies, and protocols designed to meet student of concern needs.

B.ESSENTIAL DUTIES AND RESPONSIBILITIES

Student Well-Being and Student Advising

Serve as a member of the response team in the Office of Student Life for reported student of concern issues.
Serve on the Student Well-Being Team (SWT) and act as the chair in the absence of the Associate Director. The SWT identifies and implements responses to students with significant well-being issues.
Serve as a member of the Behavioral Concerns Team (BCT) in the absence of the Associate Director. The BCT meets on a regular basis to address disruptive student behavior and assess risk of harm to self and others.
Serve as a general University ombudsperson for student of concern issues.
Conduct outreach to campus departments that serve select student populations such as, though not limited to, Drahmann Advising and Learning Resources Center, LEAD Scholars, Global Engagement, Athletics, Office of Accessible Education, Office for Multicultural Learning, ROTC, and graduate programs to assist those departments in meeting the unique needs of their students.
Consult with students, staff, faculty, administrators, parents, and outside agencies as appropriate regarding student of concern issues.
Conduct the intake, assessment, and referral responsibilities for the Food Insecurity Program and co-direct the Food Insecurity and Pantry Program.
Responsible for the development and implementation of campus programs throughout the year often in partnership with campus departments.
Initiate appropriate responses to student of concern issues including communication with campus entities, creation of publications and development or support of student programs.
Work with the graduate programs to maintain a consistency regarding the application of student life related policies, protocols, and services among the graduate student population.
Assist with walk-in student requests and needs, incident reports, and other general student issues.
Remain abreast on research, current trends, practices and legal issues pertinent to student life.

Policy and Procedure Development, Interpretation, and Implementation

Responsible for policy interpretation and its implementation that pertain to student well-being.
Serve as a member of the Student Life staff providing advice, consultation, and support in the development of University-wide policies and procedures, and responses to issues and trends affecting the campus.
Provide leadership and consultation in responding to student needs and campus issues related to student life.
Initiate, coordinate, and implement policies for the department that are effective, efficient, and conducive to the personal, social, physical, spiritual, cultural development and general well-being of students.

Team Member and Other Responsibilities

Serve as a member of the Office of Student Life team by assisting colleagues in the office when student conduct and student of concern caseloads are impacted.
Participate in the development and implementation of departmental trainings conducted by the Office of Student Life such as, though not limited to, Residence Life, New Student Programs, Faculty Development, etc.
Communicate regularly with Drahmann Advising and Learning Resources Center, Residence Life, Cowell Center, LEAD Scholars, Campus Safety Services, and other departments as needed.
Serve on University-wide committees as a representative of Student Life as appropriate to areas of responsibility.
Serve in the 24/7 Office of Student Life on call rotation, in a backup role as needed.

C. PROVIDES WORK DIRECTION

Direct work to student assistants and work as a teammate with colleagues in the department.

D. GENERAL GUIDELINES

Recommend initiatives and implement changes to improve quality and services. Identify and determine cause of problems; develop and present recommendations for improvement of established processes and practices. Maintain contact with customers and solicit feedback for improved services. Maximize productivity through use of appropriate tools; planned training and performance initiatives. Research and develop resources that create timely and efficient workflow. Prepare progress reports; inform supervisor of project status; and deviation from goals. Ensure completeness, accuracy and timeliness of all operational functions. Prepare and submit reports as requested and required. Develop and implement guidelines to support the functions of the unit.

E. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

Santa Clara University is committed to diversity and inclusion, therefore, it is vital all candidates seeking employment be committed to and demonstrate skills, knowledge and awareness to serve the unique needs of our diverse campus community.

Knowledge

Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community, and diversity as well as commitment to and demonstration of skills, knowledge, and awareness to serve the unique needs off the diverse campus community of Santa Clara University. Understanding of Student Development Theory.

Skills

Excellent organizational, communication (written and oral), and public relations, including delivering workshops or trainings, skills essential. Strong organizational skills including time management, multitasking, and project completion. Commitment to customer service, both internal and external to the department. Evidence of strong analytical and problem-solving skills. Proficiency in Google Apps for Education, Microsoft Office, and database management.

Abilities

Demonstrated ability to:

Cultivate collaborative interpersonal relationships with internal and external constituencies. Independently carry out tasks of varying complexity. Exercise sound judgment and maintain confidentiality. Operate in a highly confidential manner and with minimal supervision and direction. Manage multiple tasks at the same time and complete projects from inception through implementation and assessment.

Education and/or Experience

Bachelors' degree required. Advanced degree preferred. Master's degree in higher education administration, college student services, education, counseling, or related field preferred.
Minimum of 6 to 8 years of progressively responsible work in an academic setting or related field. Experience addressing students of concern / student well-being issues or equivalent experience in a non-educational setting preferred. Trained to use the NaBITA Threat Assessment Tool and SIVRA-35 with appropriate NaBITA certifications preferred. Proficiency in Maxient Conduct Manager software system preferred. Experience with building community and addressing student safety and personal needs in the context of a student residential program preferred. Experience with project management, publications, external relations and policy articulation and implementation preferred.

F. PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

Considerable time is spent at a desk using a computer terminal. May be required to travel to other buildings on the campus. May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations. May be required to occasionally travel to outside customers, vendors or suppliers. Required to participate in the on call 24/7 rotation with the ability to respond to a location at times in a timely fashion.

G. WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

Typical office environment. Mostly an indoor office environment with windows. Offices with equipment noise. Offices with frequent interruptions.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/

Title IX of the Education Amendments of 1972

Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, jrelliot@scu.edu , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu.